Who you are:
You are a skilled Technical Support Specialist (Bilingual French) with a strong technical aptitude and a solid understanding of customer service. With expertise in diagnosing and resolving both hardware and software issues, you provide vital support for Geotab products (like GO devices and the MyGeotab platform), as well as partner products such as cameras and keyless systems. You’re experienced in programming languages, big data applications, and have a passion for helping others.
What you'll do:
You will assist customers and partners by troubleshooting and resolving technical issues related to Geotab’s products and services. Your role will require you to diagnose problems, provide solutions, and offer support for both Geotab and partner technologies. As this is a 24/7 operation, you'll be flexible with shifts, working days, evenings, nights, weekends, and holidays to ensure continuous support.
How you'll make an impact
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Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
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Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
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Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
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Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
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Manage, develop and deliver product service training directly to resellers and customers.
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Provide successful resolution to all customer complaints.
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Report escalating and severe concerns/issues to management.
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Preserve the confidentiality and security of customer data and information.
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Support Geotab global strategic initiatives.
What you'll bring to the role
- Ability to read, write and speak in English and French Fluently.
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1-3 years in customer service/support capacity.
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1-3 years with troubleshooting technical issues.
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Expert level Excel skills, including creation of pivot tables and reports.
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Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
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Highly organized and able to manage multiple tasks and projects simultaneously.
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Excellent verbal and written communication skills.
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Comfort speaking with customers by telephone, email and chat.
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Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
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Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript).
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Working Knowledge in utilizing data warehouses (i.e., Google Big Query).
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Strong interpersonal relationship building skills.
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Strong analytical skills with the ability to problem solve well-judged decisions.
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A strong team-player with the ability to engage with all levels of the organization.
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Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
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Ability to work any schedule in a 24/7 environment.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.