VEP manages configurable, reusable capabilities that connect customers and small businesses to all kinds of expertise, from self-help to live support. Customer Care is one of the key capabilities of the Virtual Expert Platform. Care capabilities help experts to better understand the customer, deliver personalized experience to their needs and preferences, and help in customer Retention & Growth by Smart recommendations.
We are looking for a talented individual who is passionate about Expert platform and wants to be a part of our journey to revolutionize the industry. As a member of our team, you will have the opportunity to work with cutting-edge technology and contribute to the development of innovative features that will shape the future of Intuit Expert Platform. Join us and be a part of something truly ground-breaking.
Responsibilities
- Drive design and implementation of durable and software solutions that will solve critical customer problems, are scalable, secure, easy to maintain, and interact with numerous other
- Act in a technical leadership capacity: Mentoring junior engineers, new team members, and applying technical expertise to challenging programming and design problems
- Contribute to the design and architecture of the project.
- Provide recommendations and best practices for application development, platform development, and developer tools
- Work cross-functionally with various Intuit teams: product management, product development, business units to drive forward results
- Experience with Agile Development, SCRUM, and/or Extreme Programming methodologies
