Training Specialist

Geotab • Oakville, Ontario - Canada • 1w ago

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will develop and facilitate training for our resellers, customers and employees. This position identifies training needs and develops customized training paths in order to achieve satisfaction and loyalty. You will provide an extensive curriculum to educate our audiences on the use of, sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Training Specialist, your key areas of responsibility will include: assisting in mapping training plans for employees, customers, and resellers. Initiating and delivering comprehensive onboarding processes and technical training to partners and customers. You will also learn while applying new delivery methods with the help of senior training specialists. You will adapt to the training curriculum to diverse audiences and develop material in line with business needs. You will assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams while ensuring all materials and services are available.

How you'll make an impact:

Bilingual Preferred (English is a must).
By possessing a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools while exhibiting a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
Demonstrating good communication skills by clearly and promptly conveying information both verbally and in writing. Practising active listening to fully understand customer concerns and avoid misunderstandings.
Utilizing empathy to connect with customers, and understanding their needs and frustrations to offer basic solutions.
You will display patience in handling standard customer interactions, while managing confusion or frustration with guidance.
Exhibiting adaptability by remaining flexible and composed when dealing with minor surprises or changes.
You will manage unexpected behavior in straightforward situations and adapt to moderately changing scenarios.
Maintain a positive and calm demeanor, even in routine stressful situations.
By demonstrating basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions.
Upholding professionalism while working towards positive outcomes in typical customer interactions.
By possessing a high attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy.
Proactively identifying and resolving moderate challenges independently while demonstrating growing expertise in implementing effective solutions for recurring and emerging issues.
Demonstrating thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service.
Exhibiting reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers.
Collaborating effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.

What you'll bring to the role:

Bachelors in business or education or applicable work experience.
Equivalent combination of education and/or work experience in related fields may be substituted.
1-3 years of required previous experience in delivering training on a variety of modalities.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

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