About Clutch:
We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.
Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.
Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and BMO. To learn more, visit clutch.ca.
About the role:
Clutch is transforming the online car-buying experience by building a modern, data-driven organization that challenges the conventions of a legacy industry. We’re looking for a high-performing Senior Manager of Sell to Clutch to drive operational excellence and lead a dynamic team focused on delivering a world-class customer experience. This is a hands-on role that blends strategy and execution. You’ll oversee day-to-day operations, accelerate team performance, and serve as a key partner to senior leadership as we scale our customer engagement efforts.
What you'll do:
- Lead and develop a high-performing team of Customer Advisors and Sales Development Representatives
- Drive team accountability through performance management, coaching, and structured development plans
- Manage hiring, onboarding, and talent development in partnership with People Ops.
- Maintain oversight of customer escalations.
- Enforce operational standards and best practices across the organization.
- Build and maintain dashboards to monitor funnel performance, customer behavior, and conversion metrics.
- Analyze CRM and transactional data to extract insights and identify opportunities for optimization.
- Lead regular performance reviews and translate data into clear, actionable plans.
- Execute cross-functional initiatives to improve customer experience and operational efficiency.
- Implement scalable processes and automation to reduce friction and improve throughput.
Qualifications
- 5+ years of direct team leadership experience, preferably in high-growth or technology-enabled environments
- Proven ability to manage cross-functional initiatives and lead strategic planning processes
- Strong analytical skills with experience building dashboards and using data to drive business outcomes
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and reporting platforms (e.g., Looker, Power BI); SQL experience is a strong plus
- Ability to operate independently, make high-quality decisions under pressure, and execute with speed
- Excellent communication and stakeholder management skills
- Experience in consumer finance or automotive operations is a plus
- Multilingual capabilities are considered an asset
Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.
