Delivery Lead, Network Services

GuruLink • Contract • Toronto and, Ontario, Canada • 1d ago

Location: Toronto and/or Montreal, Ontario

The purpose of the Delivery Lead - Facilities IT Transition (FITT) Team is to unify Air Canada's IT services delivery for consistency and quality across its internal and sourced environment with ITIL/ITSM best practices. To provide overall system, application, communication, and mobile technology that support Air Canada Airports, Operational and Administration offices throughout the world. Working with vendors, other Air Canada IT departments, operational teams, Corporate Real Estate and Corporate Security you will implement complete end-to-end solutions that meet business and end user IT requirements. Provide expert project planning and guidance working with various IT teams to maximize operational integrity, performance, and safety.

The Delivery Lead, Network Services (SECNET) - Facility IT Transition will be reporting to the Manager, Network Services.

Responsibilities:

- Accountable for the implementation of Air Canada applications and network systems, including Air Canada provided check-in and gate computers, networking, telephony, and back-office environments.
- Adhere to change management process for Airports IT Systems and the coordination required with all other appropriate departments and vendors, including approval process.
- Lead engagement and work efforts with other AC and vendor teams to ensure timely completion of project deliverables
- Provide proactive on-going communication to key stakeholders, to ensure they are aware of significant changes to the project status in a timely manner
- Assume a lead role assessing and escalating project related risks to the proper management level when needed
- Provide on-site support activities both leading and conducting site surveys collecting and compiling IT information,
- Lead, coordinate and participate in on-site testing/validations during hardware and application deployments.
- Oversee the translation of functional requirements into technical documents.
- Create and maintain detailed projects plans and team documentation.
- Manage risks associated with project related hardware/software implementations.
- Meet project timelines and budgets
- Provide IT project costing estimates in support of project funding
- Support vendor management and strategic sourcing process, managing RFP activities and partnering with vendor(s) to ensure efficient and effective project delivery
- Indirectly support and mentor business analysts and business SME's and peers.

Must Have Skills:

- A relevant University degree/technical certification, and/or relevant experience commensurate to the role
- 7-9 years of IT technology, project, and people leadership experience in a large company
- Excellent written and oral communications skills.
- Demonstrated project leadership or team lead roles
- Strong knowledge of Project Management methodologies.
- Ability to adjust to changing priorities that are driven by operational or corporate objectives.
- Ability to meet deadlines and work under pressure and have a sense of urgency.
- Highly flexible and adaptable to a continually changing environment.
- Strong ability to be self-starter, independent learner, and team player.
- Ability to lead under urgent and high-pressure situations.
- Ability to work in a team environment towards a common goal/objective.
- Ability to work a team environment towards a common goal/objective.
- Ability to work various shifts as required to complete assignments
- Ability to travel throughout the world
- Candidates must be eligible to work in Canada at the time any offer of employment is made

Nice to Have Skills:

- Strong knowledge of airport information technology platforms and applications
- Working knowledge of dedicated and Airport Common Use environments