Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Training Specialist who will be responsible for developing and facilitating impactful training programs for our resellers, customers, and employees. In this role, you will identify training needs, build customized learning paths, and deliver a comprehensive curriculum covering the sale, support, and value of Geotab’s product suite — including Marketplace Partner integrations. If you love turning complex technology into clear, engaging learning experiences, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a Training Specialist, your key area of responsibility will be designing, developing, and delivering training experiences that help partners, customers, and employees succeed with Geotab’s platform. You will be responsible for mapping training plans, facilitating comprehensive onboarding and technical training, and adapting curriculum to meet the diverse needs of each audience. You will also develop training materials aligned with business priorities, support the implementation and ongoing utilization of the LMS platform (myLearning), and serve as a product subject matter expert within your team — all while staying current on Geotab’s evolving solutions and supporting global strategic initiatives.
To be successful in this role you will be a clear communicator with a patient approach and the ability to engage meaningfully with a wide range of learners. In addition, the successful candidate will bring high attention to detail, strong organizational and prioritization skills, a proactive problem-solving mindset, and a collaborative spirit.
How you’ll make an impact:
- Assist in mapping training plans for employees, customers and resellers.
- Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
- Develop material in line with business needs
- Act as a competence guide for partners.
- Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
- Ensure all materials and services are available and adapted to the audience.
- Maintain accurate customer interaction documentation and quality case management records.
- Facilitate customer feedback and follow through.
- Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others)
- Act as product SME within the team
- Allows partners and customers to work with Geotab products in scalable and efficient ways.
- Stay up-to-date on the latest Geotab solutions
- Support Geotab global strategic initiatives.
What you’ll bring to this role:
- 1-3 years delivering training on variety of modalities.
- Fluency in both French and English is required.
- Ability to travel up to 10%. A passport is required.
- Possesses a strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools. Exhibits a proactive approach to acquiring familiarity with new software, enabling efficient utilization for various tasks and roles.
- Good communication skills by clearly and promptly conveying information both verbally and in writing. Demonstrates active listening to fully understand customer concerns and avoid misunderstandings.
- Utilizes empathy to connect with customers, understanding their needs and frustrations to offer basic solutions.
- Displays patience in handling standard customer interactions, managing confusion or frustration with guidance.
- Exhibits adaptability by remaining flexible and composed when dealing with minor surprises or changes.
- Manages unexpected behavior in straightforward situations and adapts to moderately changing scenarios.
- Maintains a positive and calm demeanor, even in routine stressful situations.
- Demonstrates basic conflict resolution skills, de-escalating minor issues and guiding customers to acceptable solutions.
- Upholds professionalism while working towards positive outcomes in typical customer interactions."
- High attention to detail and strong organizational skills with an ability to plan, prioritize and execute tasks in an efficient manner without sacrificing quality, or accuracy
- Proactively identifies and resolves moderate challenges independently.
- Demonstrates growing expertise in implementing effective solutions for recurring and emerging issues. Frequently anticipates customer needs and potential problems, working to mitigate issues before tey escalate and providing a higher level of service.
- Demonstrates thorough product knowledge to accurately answer questions and provide useful advice, ensuring effective and informed customer service.
- Exhibits reliability by consistently delivering dependable service that customers can trust and depend on, fostering a sense of confidence and satisfaction among customers.
- Collaborates effectively with colleagues, sharing information and contributing to team discussions to achieve shared goals.
