Senior Solutions Engineering, Post-Sales (Remote)

Geotab • Remote - US • 2d ago

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Solutions Engineering professional who will help drive the success and stability of the Geotab ecosystem. This role requires a deep understanding of Geotab solutions and the ability to adapt and showcase them for partners and end-users. The Senior Solutions Engineering team members identify and understand complex customer needs and requirements, develop and customize solutions using Geotab’s open platform, and support partners in overcoming business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

This role works closely with a variety of stakeholders within Geotab’s sales channels, customer care, product management and other solutions engineering teams. The Senior Solutions Engineering position plays a fundamental role in driving Geotab’s strategies, developing tools and educational content for internal teams and external partners and advancing on-going business objectives. The role’s incumbent identifies gaps in the product ecosystem, providing alternative solutions and valuable feedback to the product and development teams.

How you'll make an impact:

Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs.
Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure.
Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product
Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures.
Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success.
Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change.
Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.

What you'll bring to this role:

5–8 years of experience in Solutions Engineering, Data Science, Technical Account Management, Engineering Support, or a related field.
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
Expert-level technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
Experience with programming languages, such as Python, SQL, Java, or C#, and extensive experience with API integrations.
Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce.
Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI.
Proven ability to maintain and grow technical knowledge to the level of a subject matter expert, in-depth experience in the Geotab ecosystem.
Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
A customer-focused mindset, with a commitment to understanding complex client needs and delivering exceptional service.
Advising on business impacts, strong understanding of industry changes, trends, emerging technologies and the flexibility to adapt to growing market demands.
Ability to utilize market trends and a desire to drive revenue growth.
Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.
Time management and organizational skills, with the ability to manage multiple high-impact projects and priorities simultaneously.
Ability to travel up to 20% of the time.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

This posting is for an existing vacancy.

#LI-Remote

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.