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Run commission calculations for SIP, validate accuracy against plan rules, and support quarterly payout cycles, including review and issue resolution.
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Audit compensation and CRM data, reconcile Salesforce and reporting outputs, and resolve discrepancies impacting payouts or attainment.
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Partner with operations to maintain Salesforce data accuracy for compensation eligibility and ownership, and support ongoing updates to ensure reporting integrity.
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Act as the primary contact for commission questions, investigate issues, and resolve sales rep inquiries related to payouts and attainment.
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Support day-to-day SIP operations, apply compensation rules, and assist with plan updates, new hire setup, exceptions, and policy enforcement.
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Identify gaps or inefficiencies in commission processes and recommend operational improvements to enhance accuracy, scalability, and cycle efficiency.
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Analyze commission and attainment trends, surface anomalies, and deliver findings with recommendations to sales operations and finance leadership.
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3–5 years of experience supporting sales compensation programs, commission calculations, incentive administration, or sales performance reporting.
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Bachelor's degree in Business, Finance, Accounting, or a related field required.
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Equivalent combination of education and/or work experience in related field may be substituted.
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Knowledge of sales compensation programs, commission structures, quotas, attainment methodologies, and incentive plan administration.
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Understanding of sales operations processes, CRM data management, and compensation-related reporting.
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Familiarity with SaaS business models, recurring revenue concepts, and sales performance metrics.
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Knowledge of data governance, audit controls, and compensation policy administration.
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Advanced Microsoft Excel skills, including data analysis, reconciliation, reporting, and validation.
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Proficiency in Salesforce CRM and related reporting tools.
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Experience with incentive compensation management (ICM) platforms such as Xactly, CaptivateIQ, or Varicent.
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Analytical and quantitative skills with the ability to interpret large datasets and identify trends, anomalies, and discrepancies.
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Problem-solving skills to investigate compensation issues and determine root causes.
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Communication skills to effectively explain compensation calculations, policies, and reporting results to stakeholders.
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Ability to manage multiple competing priorities and deliver accurately under hard commission cycle deadlines.