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Transform the partner program strategy into operational plans, frameworks, and execution across all program pillars globally
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Build and maintain operational frameworks, partner lifecycle processes, governance standards, and partner guidelines that keep the program running effectively
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Execute and manage day-to-day program operations including partner communications, program compliance, and process documentation
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Develop and maintain the program roadmap and operational calendar across GTM, Referral, Partner Onboarding, and Enablement workstreams
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Directly own and deliver program initiatives as assigned, rolling up sleeves to produce outputs across all areas of the partner program
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Define and track partner health metrics, partner performance indicators, and ecosystem KPIs in alignment with targets set by the AVP
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Build and maintain reporting frameworks that leverage AI to surface actionable insights for leadership
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Prepare and deliver regular program performance updates, dashboards, and executive-ready materials
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Identify operational gaps and bring forward recommendations and solutions proactively
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Work in close coordination with Program Leads in GTM, Referral, Partner Onboarding, and Enablement to ensure execution is aligned and workstreams are connected
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Identify dependencies across program pillars and resolve conflicts, gaps, or sequencing issues in day-to-day operations
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Ensure Program Leads have the operational context, documentation, and process standards needed to execute consistently within their pillar
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Work closely with Partner Account Managers to ensure programs support partner growth and commercial outcomes
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Partner with Marketing to support customer acquisition, upsell, and retention motions
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Collaborate with Revenue Generation teams on delivery of partner enablement materials, including presentations, collateral, and case studies
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Maintain the roadmap for systems and tools required for partner relationship management and process documentation
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Conduct ongoing communications to Revenue and Services teams on partner offerings, positioning, and joint value propositions