Location: REMOTE / Canada/US, N/A
This job allows you to work remotely.
Role Overview & Summary
Leads the end-to-end Amazon Connect migration workstream, taking ownership of solution architecture, contact flow frameworks, routing design, IVR integrations, AWS service orchestration, and platform governance while resolving complex technical challenges across environments.
Core Responsibilities
Own solution architecture, contact flow frameworks, and routing design for Amazon Connect.
Lead end-to-end cloud contact center migration workstreams.
Manage IVR integrations and AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).
Drive platform governance and resolve complex technical challenges across environments.
Required Skills & Experience
Extensive experience leading Amazon Connect migrations and cloud contact center implementations.
Deep technical expertise in AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).
Strong background in contact flow frameworks, routing design, and IVR integrations.
Experience in platform governance and multi-environment technical troubleshooting.
Must Have Skills:
Extensive experience leading Amazon Connect migrations and cloud contact center implementations.
Deep technical expertise in AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).
Strong background in contact flow frameworks, routing design, and IVR integrations.
Experience in platform governance and multi-environment technical troubleshooting.
