Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Specialist who will be responsible for building strong customer relationships and helping existing clients grow by realizing more value from Geotab’s fleet management and telematics solutions. This foundational role offers the opportunity to grow your account management skills in a collaborative, technology-focused environment. If you love helping customers succeed and making a measurable impact, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As an Account Specialist, your key area of responsibility will be managing a portfolio of approximately 150–200 customer accounts across Canada and the U.S., with coverage aligned to Pacific Time, building strong relationships, supporting retention, and identifying opportunities for account growth. You will be responsible for proactive customer outreach, holding approximately 10–15 customer meetings each week, and learning about customers’ evolving needs so they get lasting value from Geotab. You will also need to use customer and product usage data to identify opportunities, recommend tailored solutions, reduce churn, and prepare for business reviews, while developing knowledge of Geotab’s broader ecosystem, including the SDK, Marketplace, and Big Data analytics. You will need to work closely with Sales to identify opportunities for account growth, Solutions Engineering to connect technical capabilities to customer needs, and Product Development to share customer feedback and support product improvements.
To be successful in this role you will be curious, resilient, organized, and customer-first, with the communication skills to navigate complex issues, explain technical value clearly, and follow through on commitments. In addition, the successful candidate will have the analytical skills to turn data into insights and the confidence to use AI tools in their daily workflow, applying sound judgment and checking their output.
How you'll make an impact:
- Cultivate and nurture robust relationships with assigned Geotab customers.
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Act as the primary point of contact, addressing client inquiries, concerns, and requests promptly and professionally.
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Proactively engage with clients to understand their evolving needs and ensure ongoing satisfaction.
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Employ a consultative approach to identify and unlock opportunities for account expansion.
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Analyze customer usage patterns and data to recommend tailored solutions that maximize the value derived from Geotab’s offerings.
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Address intricate issues, coordinate cross-functional resources, and ensure seamless service delivery.
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Proactively identify and mitigate potential challenges, fostering long-term client retention.
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Utilize data analytics to uncover insights into customer behavior and usage patterns.
What you'll bring to this role:
- A post-secondary diploma or degree, or equivalent experience; a specialization in business, engineering, computer science, or a related field is an asset.
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3–5 years of relevant experience, including at least 1 year as an individual contributor in a consultative sales function and at least 1 year in consulting, business operations, or program management.
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Technical sales experience is required; telematics experience is an asset.
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Experience developing customer relationships and accounts, with the diplomacy and judgment to understand customer needs and recommend viable solutions.
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Strong analytical, organizational, and communication skills, with the ability to manage multiple priorities and understand technical and business requirements.
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Proficiency with CRM tools and Google Workspace applications such as Sheets, Docs, and Slides.
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Ability to support customers across Canada and the U.S. with Pacific Time coverage; domestic or international travel of up to 20% may be required.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
This posting is for an existing vacancy.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
