Missive is leading the way in transforming how we communicate and work together. We're seeking a Customer Support Representative to join our dedicated team to support our growth.
We are looking for candidates based in the Americas or Europe (100% remote if you are not based in Quebec City, Canada)
Your role will be pivotal in ensuring our customers from across the world receive exceptional support (quality and speed).
🎯 What You'll Achieve
- Answer customer queries from the Support InboxAnswer basic to intermediate product questions related to settings, inbox management, and key features.
- Mostly refer to existing tools (FAQ, onboarding, etc.).
- Properly escalate complex customer requests (and learn from it, we are here for you).
- Support and assist other team membersWhile your primary focus will be on support, there may be occasions where you'll be called upon to assist with other operational tasks.
🪄 Skills and Behaviors
- Minimum of 2 years of experience in a technical customer service role.
- Other relevant customer support experience will be considered.
- Coachability and willingness to learn.
- Communicates well and is understood by the customer; fluency in English.
- Autonomy in learning new tools and software.
🔋 Nice To Haves
- Previous experience with Missive, other email collaboration apps, or other email clients.
- You are tech-savvy.
- If remote: You are willing to to align/overlap some of your work hours with Eastern Time Zone during the initial onboarding and training period.
🚢 Working at Missive
At Missive we “ship” and we do so with high quality and velocity. We believe that achieving high performance is not only rewarding but a lot of fun.
- Zero-ish meeting culture, allowing you to focus on what you do best.
- Incredible workplace located in downtown Quebec City while fostering a culture that welcomes remote workers.
- Work closely with a team that recognizes the value of technical expertise.
đź’°Â Compensation
Salary is based on experience and qualifications. Our comprehensive benefits package includes health insurance, 4 weeks of vacation, and additional perks.
đź’ĽÂ Application submission details
The start date is flexible, and we can begin onboarding as soon as possible. We welcome remote candidates for this position. If you haven't used Missive before, please attend the public demo and try out the free version. Submit your resume to jobs@missiveapp.com.
