Join our expanding team at QuickBooks Capital as a Collections Operations Manager, where you’ll play a key role in the Servicing and Collections team dedicated to the Business Credit Card product. We're seeking a versatile and detail-oriented professional who is passionate about optimizing our collections strategies and operations. This position is perfect for someone who flourishes in dynamic environments, possesses a comprehensive understanding of collections processes, and is proactive in addressing challenges across systems, processes, vendors, and data.
Responsibilities
- Support the entire collections lifecycle for Business Credit Card customers, from early delinquency to charge-off
- Collaborate seamlessly with internal teams and external vendors to ensure accurate, timely, and compliant execution of collections activities
- Monitor performance metrics and operational workflows, identify areas of improvement, and partner with leadership to implement effective solutions
- Serve as a key point of contact between the collections team, platform/product teams, and third-party agencies, facilitating issue resolution and process optimization
- Develop and maintain operational playbooks, workflows, and quality assurance controls
- Partner with Compliance and Legal teams to ensure all activities conform to regulatory and internal policy standards
- Provide supportive system-level tools in Salesforce, collections instruments, and payment platforms (eg, troubleshooting, change requests, UAT testing)
- Contribute to the creation of reports and insights concerning collections performance and risk trends
