Director of Product Design and Research (Contract)

Loopio Inc. • Full-time • Remote (Toronto, Ontario, Canada) • 1d ago

Take your career to new heights with Loopio! 🚀✨

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Loopio is looking for a Director of Product Design and Research for a 14-month contract role supporting our Product Design and Research team, practice, and ongoing Experience Strategy. This role would report to the VP, Product Management and collaborate closely with cross-functional leaders across Engineering, Machine Learning + Data Science and Product Marketing, as well as CPO, CTO, and other Senior Leaders across the organization. You will champion the strategy and execution of the Product Design and Research functions at Loopio, drive existing processes and suggest new ways for our team to level up collaborative processes and outputs. If you’re passionate about having a significant and meaningful impact at a growing tech company and make an impact at a critical time, we’d love to hear from you.

What You’ll Be Doing:

Drive the execution and delivery of a domain defining user experience in the Response Management space, leveraging AI and machine learning to drive key outcomes for our customers
Refine, shape and implement our Experience Strategy, defining and maintaining a high bar of experience quality along the way
Collaborate closely with the Product Management, Engineering, Data Science & AI, Product Marketing, Customer Experience and Sales teams to launch a top-tier experience for our customers and communicate it to the market
Be a strong voice of the customer – advocate for our users and champion Loopio’s customer-centric approach
Mentor and support Loopio’s Product Design and Research team – provide mentorship, support, and professional development opportunities
Build, refine and drive our Product Design and Research process and rituals
Be the voice of Product Design and Research – make sure the entire company knows what Product Design is about, and why we value it so much at Loopio
Lead our existing team to build a valuable, intuitive, and beautiful product that customers love!
Prioritize team retention and support with hiring and performance support as needed throughout the duration of the contract
Experience in managing a distributed team is a plus!

What You Bring to the Team:

7+ years of Product Design and Research experience
5+ years of experience in a Product Design leadership role within a high-growth SaaS company (bonus points if you’ve also managed Researchers and/or a Research practice!)
Strong leadership and management principles/values that align with our values of Grit, Curiosity, Candour, Mastery, and Support
Experience leading Product Design in a B2B SaaS company
Bonus: Experience shipping B2C products at scale and iterating based on consumer needs
Experience working in a scrum/agile environment with embedded designers and researchers
Ability to balance design idealism vs pragmatism (i.e. you know when a given design principle cannot be ignored vs. when it’s safe to be flexible or take smart shortcuts)
A scientific mindset when it comes to validating designs: You know what steps are required to objectively validate your design hypotheses, and you push this work forward
Background in both generative and evaluative design research practices (and an understanding of when to employ each + how to ensure research insights are translated into the experience)

Where You’ll Work📍

Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru).

The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ♥️ Working at Loopio

Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
You’ll have tons of autonomy and responsibility; we have a results-driven environment
You’ll shape the evolution of our product, creating impactful AI-driven solutions that solve real-world problems for our customers (we’re a pain reliever, not a vitamin!)
You’ll be a part of one of LinkedIn’s Top 10 Startups in Canada and Deloitte's Technology Fast 50™ Companies to Watch
We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.

You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.
You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.