Location: Toronto, Ontario
Overview:
This role combines strategic program leadership with hands-on application development management across digital banking platforms. The ADM Program Manager oversees large-scale digital transformation initiatives while ensuring the delivery, stability, and evolution of online banking, mobile apps, and related digital channels.
Key Responsibilities
Program Leadership & Digital Transformation
• Lead end-to-end delivery of digital initiatives, including online banking, mobile applications, digital onboarding, and omnichannel experiences.
• Align cross-functional teams across technology, product, design, operations, and compliance.
• Drive customer-centric innovation through agile methodologies, design thinking, and continuous improvement.
• Oversee program governance, including vendor management, budgeting, timelines, and risk mitigation.
• Ensure alignment with enterprise digital roadmaps, regulatory requirements, and modernization goals.
• Use data-driven insights (NPS, adoption metrics, journey analytics) to measure impact and guide decisions.
Application Development & Technical Delivery
• Manage engineering teams responsible for building and maintaining digital banking platforms and servicing tools.
• Oversee platform architecture, code quality, release planning, and production stability.
• Translate business requirements into scalable, secure, and high-performing technical solutions.
• Drive adoption of DevOps practices, CI/CD pipelines, cloud migration, and automation.
• Ensure security, compliance, performance optimization, and resilience across all digital assets.
• Partner closely with product owners to prioritize backlogs and support agile delivery.
Must Have Skills:
Key Skills & Experience
• Strong expertise in digital platforms, APIs, cloud-native architecture, and modern development frameworks.
• Hands-on experience with Java, .NET, React, microservices, and cloud environments (AWS/Azure).
• Proven leadership in agile delivery, sprint planning, backlog management, and cross-functional collaboration.
• Demonstrated ability to manage complex programs with multiple stakeholders, vendors, and compliance partners.
• Familiarity with digital identity, authentication, and secure transaction flows.
• Strong understanding of customer journey mapping, CX metrics, and digital performance KPIs.
