Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Salesforce Administrator who can translate functional requirements into technical requirements, and communicate with the internal technical teams and other stakeholders utilizing the Salesforce platform
What you'll do:
As a Senior Salesforce Administrator, your key area of responsibility will be to manage the ongoing development of Geotab’s Salesforce platform, to enable effective and efficient execution of sales and support best practices through the delivery of user support, case management, data management, configuration, and development.
How you'll make an impact:
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Configure and administer Salesforce enterprise edition.
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Guide business leaders and other stakeholders to define key problems and propose appropriate process and technology solutions in a structured manner.
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Outline business requirements, define use cases, user interfaces, and test scenarios in collaboration with subject-matter experts.
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Produce detailed technical specifications including, but not limited to: tables attributes, data validation rules, automation logic and code examples.
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Manage the maintenance of the Salesforce platform, and associated CRM system(s) to ensure data quality and security.
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Maintain and customize Sales Cloud, Service Cloud, Marketing Cloud, Knowledge and Communities applications.
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Implement enhanced functionality as new needs and use cases arise.
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Manage operational requests and troubleshoot issues.
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Work with the Learning Centre to develop training materials and provide training and support to SalesForce.com end users.
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Maintain database for integrity and accuracy, including cleansing and duplicate record management.
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Develop and test new functionality and customization or enhancements.
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Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
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Oversee all technical aspects of Salesforce including data migrations, data quality, systems integrity, third-party applications, and AppExchange products.
What you'll bring to the role:
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5-8 years of experience in Salesforce Administration.
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Experience acting in design or advisory roles related to implementation of platform applications, and participating in projects involving significant scale and business change across multiple departments.
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Strong understanding of business process reengineering and change management principles.
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Experience working in a SCRUM or Agile environment is highly valued.
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Basic understanding of project management principles.
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Ability to interpret business requirements and to estimate workload.
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Experience in implementation and documentation preferred.
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High accuracy and meticulous attention to detail.
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Ability to work well under pressure and respond to fast changing priorities and deadlines.
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Highly organized and able to manage multiple tasks and projects simultaneously.
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Superior analytical skills with the ability to problem solve well-judged decisions.
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Team player with the ability to engage with all levels of the organization.
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Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
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Experience with Field Service Lightning is a plus.
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Entrepreneurial mindset and comfortable in a flat organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
