Take your career to new heights with Loopio! đâ¨
Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. Youâll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?
Note: This is an existing vacancy on the team
What Youâll Be Doing
Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Partner with customers to develop meaningful plans that feed their long term goals
Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
Manage key metrics that feed into team based goals around retention, growth, and advocacy
Build engaging âsuccess playsâ, email templates, and meeting frameworks to help streamline Customer Success activities
Execute Loopio training sessions and webinars through online demonstrations
Measure and action on engagement data through our Customer Health Score framework
Work with the Product Teams to champion customer insights and stories
Share Customer Success stories through case studies, blog posts, and internal communication
Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
What Youâll Bring to the Team
Impeccable written and oral communication skills; youâre talking to our customers, after all!
Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
Extremely analytical; you leverage data in all of your decision making
Highly organized; your calendar reminders have calendar reminders
Results oriented; you always have your next goal in mind, and a plan to get there
At least 3 years of Account Management, Customer Success or similar experience
Experience in a SaaS company is a plus
Experience writing sales proposals or responding to RFPs is a huge plus
Where Youâll Work đ
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQâd in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in đ¨đŚ Canada (British Columbia and Ontario), đŹđ§ London, and đŽđł India (specifically in Gujarat, Maharashtra, and Bengaluru).
The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).Â
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youâll collaborate with your teams virtually across the UK, India, and North America (weâre just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work đđž during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youâll âĽď¸ Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations Â
You will have the opportunity to elevate đŞ your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefitsto support your physical and mental well-being, starting day 1ď¸âŁ with Loopio.
Weâll set you up to work remotely with a MacBook laptop đ, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. Â
Youâll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in đ¤ townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four activeEmployee Resource Groupsoffer opportunities for employees to learn and connect year-round.Â
Youâll be a part of an award-winning workplace đwith an opportunity to make a big impact on the business.
Questioning your qualifications? Read this âźď¸ Hi there, we recognize that all too often, potential candidates donât apply for a position simply because they donât hit every single criteria included in the job descriptionâparticularly members of underrepresented groups.Â
Whether or not your experience â
checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), youâre self taught in a new role, or you have skills/experience youâd like to highlight, we want to hear more about what you could bring to the table.
AI in Recruitment đŠđťâđť At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
AI Usage in Interviews đ¤ The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.
For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.
