Senior Retention & Success Specialist - Customer Lifecycle Marketing (Remote)

Geotab • Remote - US • 3w ago

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Retention & Success Specialist who will be responsible for executing Customer Marketing retention and adoption programs within a defined lifecycle framework, ensuring consistent delivery across onboarding, adoption, retention, renewal-adjacent moments, and operational communications. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Senior Retention & Success Specialist, your key area of responsibility will be lifecycle program execution, operational and support communications delivery, coordination with automation and content partners, and ensuring continuity and quality across global customer touchpoints. You will need to work closely with the Marketing Automation Lead, Content teams, GCS, Support, and Product teams.

To be successful in this role, you will be an organized, execution-oriented professional with a customer-first mindset and the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong written communication and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

How you'll make an impact:

Execute retention, adoption, and success lifecycle programs as defined by Customer Marketing strategy.
Deliver onboarding, value-realisation, and renewal-adjacent communications in partnership with Marketing Automation and Content teams.
Execute operational and support-related customer communications, ensuring accuracy, timeliness, and customer clarity.
Coordinate with the Marketing Automation Lead to operationalize lifecycle journeys and ensure smooth handoff between strategy and system execution.
Support execution of Voice of Customer and survey programs, including deployment, tracking, and coordination of follow-up actions.
Monitor program delivery and flag risks, gaps, or opportunities for improvement to the Retention & Success Lead.
Maintain documentation, calendars, and execution readiness for retention and success initiatives, particularly during periods of change (e.g. migrations, platform updates).
Collaborate with GCS, Support, and Product teams as required to ensure lifecycle execution aligns to customer realities.

What you'll bring to the role:

5-8 years experience in customer marketing, lifecycle marketing, customer communications, or a related field.
Demonstrated ability to deliver multi-touch lifecycle programs with attention to detail and operational discipline.
Comfort working within automated systems and collaborating with automation specialists, even if not configuring tools directly.
Ability to manage multiple concurrent initiatives and execute reliably under time pressure.
Strong written communication skills with a customer-first mindset.
Organised, execution-oriented, and comfortable working within defined strategy and guardrails.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.