What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Manager, Operations Transformation. Could It Be You?
Reporting to the Director, Operations Transformation, the Senior Manager is responsible for the end-to-end execution and will support in designing the enterprise transformation roadmap. This role transcends tactical project management, requiring expert ability to lead high-impact, large-scale initiatives from diagnostic through to sustainability. You will serve as the primary architect for process re-engineering and the integration of Artificial Intelligence (AI), Machine Learning (ML), and automation into the core operational processes at Questrade. The Senior Manager acts as a key advisor to executive stakeholders, ensuring that transformation efforts enable the business to meet long-term growth and efficiency goals.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Initiative Leadership: Lead the execution of large-scale, high-complexity transformation projects, maximizing business impact and ROI through relentless drive for results
- Operational Diagnostics: Spearhead operations diagnostics to identify bottlenecks, waste, and high-value opportunities for improvement as well as automation or AI integration.
- Enterprise Change Implementation: Act as a senior change agent, managing complex stakeholder landscapes to drive the adoption of new operating models and digital tools across multiple business units.
- High-Impact Process Re-engineering: Lead the design of future-state operations using Lean or Six Sigma methodologies to maximize efficiency and minimize risk
- Strategic Cross-Functional Partnership: Partner with senior leaders in Risk, Finance, Operations, and Technology teams to ensure transformation initiatives meet operational needs as well as enterprise standards.
- Governance & Velocity: Maintain rigorous oversight over all project outcomes; proactively identify and resolve all blockers to maintain a high pace of change.
- Team Leadership & Mentorship: Direct and mentor a team of transformation professionals, fostering a culture of high performance, continuous learning, and career growth.
So are YOU our next Senior Manager, Operations Transformation? You are if you have…
- Education: Bachelor’s degrees in Business, Finance, Engineering, or a related field. MBA or relevant post-graduate qualification is highly preferred.
- Experience: 7+ years of experience in operations, banking, or management consulting, with at least 3 years in a leadership capacity
- Technical Knowledge: Deep understanding of modern operational methodologies (e.g., Lean, Six Sigma, Agile), and practical experience leading a team to achieve operational and technological improvements.
- Regulatory Knowledge: Comprehensive understanding of the Canadian financial services industry.
- Leadership Skills: Proven ability to lead, influence, and negotiate effectively with executive stakeholders across multiple functions.
- Strategic Project Management: Expert-level ability to manage complex project portfolios and maintain momentum in high-pressure environments.
- Executive Influence: Proven ability to navigate organizational politics and negotiate effectively with senior leadership to drive change.
- Operational Excellence: Mastery of process optimization (e.g. Lean, Six Sigma) with a track record of driving high-impact outcomes and efficiency gains.
- Analytical Rigor: Strong capability in data-driven diagnostics and identifying root causes of operational friction.
- Technological Knowledge: Strong understanding of technologies relevant to financial services operations and the ability to drive tactical improvements in this environment.
- Team Development: Ability to lead, mentor and motivate high-performing teams to deliver on project outcomes, and develop our future leaders.
Compensation Information:
- Base salary range: $150,000 - $180,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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