Manager, Solutions Engineering (Remote)

Geotab • Remote - US • 1d ago

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager, Solutions Engineering who will lead a team that showcases and adapts Geotab solutions for commercial customers in Canada and the United States. You are a technically seasoned people leader with a proven track record of developing and coaching high-performing teams in a fast-paced, customer-facing environment. Strategically minded and entrepreneurially driven, you thrive in an organization where priorities shift and you're expected to pivot with confidence. You have a natural sense of diplomacy, strong conflict resolution instincts, and a genuine commitment to the growth and wellbeing of your team. If you love technology, enjoy leading people, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Manager, Solutions Engineering, you will lead, coach, and develop a team of solutions engineers who are technical specialists in the Geotab ecosystem. This team sits at the intersection of revenue generation, product and customer success — creating the conditions for each team member to do their best work. Day-to-day, this means coaching individual contributors, managing workloads and project delivery, and ensuring the team is equipped with the knowledge and skills to solve complex customer and partner challenges. Beyond team management, the role carries direct accountability for strategic outcomes — from scoping and overseeing technical solution design to acting as a senior escalation point for high-impact engagements. The Manager is equally responsible for looking inward (building team processes and standards, driving continuous improvement, setting and tracking KPAs) and outward (aligning with senior leadership, contributing to revenue generation, and maintaining strong partner and customer relationships). It is a role that requires technical credibility, people leadership, and a strategic mindset in equal measure.

How you'll make an impact:

Define, refine, and optimize team processes to ensure efficiency, consistency, and alignment with organizational goals.
Lead and facilitate team meetings, including 1:1s, planning sessions, and retrospectives, fostering a culture of continuous improvement.
Provide strategic direction, mentorship, and training opportunities, empowering team members through coaching and professional development initiatives.
Engage in team development by ensuring a collaborative and supportive environment, and by maintaining and expanding the team’s technical knowledge of the Geotab ecosystem.
Collaborate with and support employees during the performance management process, providing consistent and constructive feedback on performance, key performance areas, and career development planning.
Strategically allocate projects and resources to maximize impact, balancing workloads while optimizing team and individual contributions.
Establish and track SMART KPAs for both the team and individual contributors, ensuring alignment with department and company objectives.
Anticipate and address evolving team resourcing needs through strategic hiring and workforce planning.
Manage team budgets through cost optimization.
Provide technical leadership and assist in scoping projects, managing partner/customer requests, lead business meetings as they relate to technical solutioning and Geotab ecosystem optimization, etc.
Engage and collaborate with partners and customers to optimize their utilization of Geotab’s technology, products, and solutions, tailoring the approach to meet their specific and unique needs.
Manage project timelines and deliverables, ensuring adherence to best practices and quality standards.
Identify opportunities for innovation, leveraging technical insights to enhance solution offerings and drive business success.
Drive continuous improvement initiatives by streamlining processes to enhance efficiency, effectiveness, and overall business impact.
Build and manage strong relationships with the team, internal stakeholders, and partners/customers by understanding their needs, accurately capturing technical requirements, serving as a point of escalation for projects, and fostering partner and customer loyalty.
Communicate technical solutions effectively to both technical and non-technical audiences.
Work across functions and align with senior leadership.
Maintain a strong focus on strategic and revenue generating activities, ensuring team member efforts are impactful and align with company KPAs.
Identify opportunities to scale and enhance the team’s impact through process automation, efficiency improvements, and knowledge-sharing initiatives.
Develop, maintain and execute on annual plans to support revenue growth, resource availability, technical solutioning, that align with company goals, industry trends and general best practices.
Determine team strategy in conjunction with the department leader(s).

What you'll bring to the role:

5 - 8 years of work experience, ideally in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, or Engineering Support.
3 - 5 years of required leadership experience.
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Equivalent combination of education and/or work experience in related field may be substituted.
Technical experience with the Geotab Product suite and ecosystem.
Experience with SQL, Google BigQuery, and Superset dashboard creation, software development including Geotab’s SDK and API integrations, and familiarity with programming languages such as Python.
Experience with hardware-level communications and integrations is an asset.
Technical competence using business software programs, including Google Suite (Sheets, Docs, Slides).
Experience as a people leader, developing and managing teams or people.
Successfully coached and developed employees.
A strong team player who can engage with all organizational levels.
Impeccable written and verbal communication skills, including comfort with delivering presentations and training.
Ability to document technology solutions in precise detail while also summarizing them succinctly.
Outstanding presentation, facilitation, and customer-focus skills (both in person and over web conference).
Demonstrates strong project management, analytical, and problem-solving skills by understanding business requirements, developing effective solutions, and managing projects to successful completion.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Has a strategic mindset, a keen sense of priorities, and the ability to pivot as the landscape changes.
Ability to stay relevant to technology and adapt to growing technological and market demands.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

This posting is for an existing vacancy.

Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.