Take your career to new heights with Loopio! đâ¨
Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials. You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals.
Youâll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?
This contract position will be eligible for benefits, time off program, and competitive compensation that full-time employees receive. The anticipated start date is early November 2025, with a duration of approximately 16 months.
What Youâll Be Doing
Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Mid-Market customers (500-2,500 Employees)
Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings
Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.
Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success
Present to key stakeholders and executives the value of expanding Loopioâs usage within their organization. Own executive relationships with your assigned book of business.
Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage
Build engaging âplaybooks,â email templates, and meeting frameworks to help support the growth and success of your accounts
Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk
Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings
Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals
License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion
Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities
Distill and present insights to our internal teams on key learnings from working closely with our customers
Occasionally travel outside of Canada to support Loopio events or on-site customer meetings.
What Youâll Bring to the Team
3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS
Proven track record of developing sales opportunities and managing complex deal cycles
Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
Ability to develop relationships with senior leaders and C-level executives
Excellent ability to build cross-functional relationships and be a team player
Exceptionally analytical and a keen ability to derive insights from data and reporting
Highly organized; your calendar reminders have calendar reminders
Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups
Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals
Experience using a dynamic tech stack including Salesforce and Gainsight
Where Youâll Work đ
You'll work with industry-leading CX leaders who will support your career success by providing unparalleled experiences and a constant evolution of the tools and processes you leverage
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQâd in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in đ¨đŚ Canada (British Columbia and Ontario), đŹđ§ London, and đŽđł India (specifically in Gujarat, Maharashtra, and Bengaluru).
The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).Â
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youâll collaborate with your teams virtually across the UK, India, and North America (weâre just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work đđž during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youâll âĽď¸ Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Latticefor our 1:1s and performance conversations Â
You will have the opportunity to elevate đŞ your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefitsto support your physical and mental well-being, starting day 1ď¸âŁ with Loopio.
Weâll set you up to work remotely with a MacBook laptop đ, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. Â
Youâll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in đ¤ townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four activeEmployee Resource Groupsoffer opportunities for employees to learn and connect year-round.Â
Youâll be a part of an award-winning workplace đwith an opportunity to make a big impact on the business.
Questioning your qualifications? Read this âźď¸ Hi there, we recognize that all too often, potential candidates donât apply for a position simply because they donât hit every single criteria included in the job descriptionâparticularly members of underrepresented groups.Â
Whether or not your experience â
checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), youâre self taught in a new role, or you have skills/experience youâd like to highlight, we want to hear more about what you could bring to the table.
AI in Recruitment đŠđťâđť At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.
