At Klue, We’re Building the Future of Competitive Intelligence
👋 Klue Win-Loss is hiring!
As a Research Analyst, you’ll be the person our customers and internal teams rely on to uncover the why behind every win, loss, and churn. Your mission? To deliver high-impact Customer insights that sharpen our Customers’ go-to-market strategies and help them make smarter, faster decisions. You’ll guide, analyze, and translate Customer truth into strategic clarity, ensuring each program delivers real value.
When our Customers win because of the insights you’ve uncovered, we all win.
What’s In It for You?
You’ll get a front-row seat to how leading B2B companies approach win-loss, churn, and competitive strategy, while mastering interviewing, qualitative research, narrative analysis, and Customer-facing communication. You’ll gain hands-on experience running Premium and Expert-level programs and have the opportunity to influence how Klue evolves its research practice. This role also offers a clear path to grow into Senior Analyst, Research Director, or other advanced research and AI-enabled positions, all within a high-trust, high-growth team that values curiosity, ownership, and continuous improvement.
What You’ll Do
Research Program Leadership: Own Premium and Expert program delivery end-to-end—guiding Customers through onboarding, interviews, and analysis, while ensuring every program delivers actionable insights.
Interview Excellence: Conduct win, loss, churn, and seller interviews with skill and depth, uncovering meaningful insights that drive Customer strategy and satisfaction.
Insight & Analysis: Transform interview data into compelling research briefs, executive summaries, and actionable narratives that Customers can use to make strategic decisions.
Customer Partnership: Build trusted relationships with Customer program managers, manage expectations, prevent scope creep, and identify opportunities to expand engagement and impact.
Cross-Functional Collaboration: Partner with CSMs, PMAs, and Research Directors to align on account strategy, maintain accurate internal documentation, and improve program processes.
Continuous Improvement: Drive workflow optimization, automation, and AI-assisted research initiatives to improve efficiency and research quality across the team.
Development & Growth: Invest in your own skills—master interviewing, analysis, AI-assisted research, and Customer-facing communication while contributing to the evolution of Klue’s research practice.
What Success Looks Like
We want you to love the role you’re in, and we believe these outcomes will set you up for success:
Completing all onboarding stages within expected timelines (3 weeks for Premium/Expert; 7 days for QuickStart).
Meeting monthly interview targets and turning around high-quality summaries and coding within 3 days.
Producing strong, insight-rich analysis deliverables that meet quarterly output expectations.
Receiving strong Customer feedback and contributing to positive NPS outcomes.
Supporting a 70% renewal rate for renewable programs (excluding project-based work).
Demonstrating growth in interviewing skills, analysis depth, and independent program ownership.
What You Bring
Must Haves:
Clear, concise, and professional communication across interviewing, writing, and presentations.
Strong qualitative research skills: probing, active listening, narrative building, and thematic analysis.
Excellent organization and project management, with comfort juggling multiple Customer engagements.
Analytical mindset with the ability to identify patterns and connect insights through critical thinking.
High emotional intelligence, Customer-obsessed mindset, and proactive approach to Customer satisfaction.
Self-directed work style with strong judgment and a “no-limits” mindset in a fast-paced environment.
Natural curiosity and a desire to uncover insights others might miss.
Nice-to-Haves:
Experience in win-loss, B2B tech, research, product marketing, or competitive intelligence.
For internal candidates: 500+ win-loss interviews and deep familiarity with our program processes.
For external candidates:
Customer-facing consulting/analyst experience and product marketing with win-loss/churn experience, or
5+ years in B2B tech/manufacturing research with substantial Customer interaction
Experience with AI-supported research or analysis workflows.
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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.
At Klue, we're committed to building a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.
Why Klue Might Be the Perfect Fit For You
At Klue, you’ll push the boundaries of what’s possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. You’ll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark.
If you’re looking to join a category-defining company… where you own big outcomes, influence real customers, and work with smart, gritty people… you’ll thrive here.
Unlock Your Potential. Take Risks. Take Action. Innovate
How We Work at Klue
We love the balance of connection and flexibility. We work hybrid, spending at least 2-3 days a week in-office to collaborate, brainstorm, and build together.
Our main hubs are in:
🇨🇦 Vancouver (HQ)
🇨🇦 Toronto
🇬🇧 London
Our Commitment to You
High Performance Culture. We reward high performance and growth through career development, coaching, and annual performance reviews.
Comprehensive benefits: Extended health & dental coverage that starts on Day 1. Fun perks like discounts at Goodlife and Perkopolis are gravy.
Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
Our Vacation Policy is Take The Time You Need. We just ask that you give notice and don’t leave your team hanging.
Top-tier tools. All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
AI First. All employees are encouraged to lean into AI to work smarter and faster. Built something cool lately? Show us at our Friday Show, Don’t Tell Meetings.
Growth / Leadership. Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
Social connection. There’s no shortage of ways to stay connected and have fun. We get together once a year in Vancouver for a company- wide kickoff. Throughout the year our Hubs hold regular social events.
Dog-friendly spaces. Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.
About Klue
We’re on a mission to help organizations stop losing winnable deals. Klue’s AI agents generate market, competitor, and buyer insights in a unified platform. We ensure it’s trustworthy, automated, and activated across every department, so they have the answers they need to own their market.
✨ Here’s what makes us tick:
Klue is AI-first at its core. It’s wired deep into our internal processes and tooling, powering our small but mighty team. It drives Klue’s autonomous agents that handle the heavy lifting for customers: collecting intel, generating insights, and ensuring content is updated and available across departments. Our agents help them scale their impact, stay ahead of the market, and reclaim the time that used to be consumed by manual, repetitive busywork.
Competitor Insights. Klue helps revenue teams win more competitive deals by turning market, competitor, and buyer signals into insights teams can actually use. Our AI analyzes calls, CRM data, and real buyer feedback to give product marketers and sellers a clear picture of what’s happening in their market and why deals are won or lost. We’re a curious, collaborative team building a platform that helps companies compete with confidence, and we’re looking for people who want to do meaningful work alongside others who care about craft and impact.
A culture of curiosity, ownership and winning together. We’re a fast-growing, globally-distributed team based in Vancouver (with hubs like Toronto), scaling quicker than ever. We value people who own their domain, act boldly, stay curious and thrive in a collaborative, high-performance environment.
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