Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
As a PR & Communications Intern, you will report to the Communications Lead and play an integral role in supporting Relay’s editorial, customer storytelling and thought leadership content. You’ll be a part of Relay’s in-house PR and Communications function, and will support projects including PR surveys, customer interviews and other external announcements that help small business owners better understand their money—and understand Relay. This role is ideal for a curious, detail-oriented writer and researcher who wants hands-on experience in communications at a growing fintech company.
What You’ll Be Doing:
Help manage Relay’s PR and customer surveys to gather rich data that will support our external thought leadership and media storytelling
Maintain an always-on internal customer research engine to uncover compelling and unique stories among the small businesses who use Relay to manage their cash flow
Conduct regular, remote 1:1 customer interviews to meet the real people behind the businesses, capture their stories and distill them into exciting PR case studies
Support the planning, drafting, editing of key announcements and news moments at Relay
Help compile the key pieces of a compelling PR pitch, including photography/creative, new data/statistics, customer bios, written quotes, contact information and UTM links
Assist with content QA, and fact-checking
Help maintain PR calendars, documentation, and workflows to keep projects organized and moving forward
Contribute to PR performance tracking by helping to maintain performance metrics measuring the impact of news coverage, and PR events and activities
Collaborate with cross-functional partners (Data, Lifecycle Marketing, Product Marketing, Design) to share insights, align on messaging and oversee multi-step projects.
Pitch ideas for new stories, formats, or improvements based on what’s trending
Who You Are:
Currently pursuing or recently completed a degree/diploma in PR, Journalism, Communications, English, or a related field
You enjoy writing and editing, and are excited to develop your voice and craft in a professional setting
You are organized, detail-oriented, and comfortable juggling multiple projects at once
You’re curious by default—you like understanding why things work and how ideas connect
You’re comfortable working with feedback and revising your work accordingly
You have strong written communication skills and are eager to continue improving them
You can spot a compelling case study from a mile away and understand the secret ingredients to bold and exciting customer storytelling
Bonus
The Interview Process
Stage 1: A 30-minute Google Meet video call with the hiring manager
Stage 2: A short assessment
Stage 3: A 45-Minute Google Meet video call with members of the marketing team
Our Compensation Approach
We believe Relayers should feel rewarded for the impact they have on our mission and growth. Compensation follows impact. As impact increases, compensation grows, and we do not limit compensation changes to a once-a-year review cycle.
The compensation for this role is $25/hr CAD to $30/hr CAD.
We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.
Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.
