What’s in it for you as an employee of QFG?
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Health & wellbeing resources and programs
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Paid vacation, personal, and sick days for work-life balance
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Competitive compensation and benefits packages
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Work-life balance in a hybrid environment with at least 3 days in office
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Career growth and development opportunities
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Opportunities to contribute to community causes
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Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Fraud Analyst. Could It Be You?
The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure.
Reporting to the Manager, Fraud - this role is responsible for conducting an investigative analysis to identify, assess, determine, report, and action on activity to mitigate financial and/or reputational risk for “QFG” and their customers.
The Fraud Analyst is expected to conduct timely and accurate reviews on various fraud types across all lines of business within “QFG” and payment channels (e.g. brokerage trading, wires, pre-authorized debits/EFTs, digital bank fraud, etc.).
The Fraud Analyst is also expected to ensure alerts and investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures.
The successful candidate will work closely with internal and external partners when conducting investigations.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
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Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining required actions.
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Overseeing Service Level Agreements and Alert Queues/Inboxes to timely action alerts and requests.
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Identifying fraud patterns and trends; engaging with appropriate business partners to escalate if needed.
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Working closely and effectively with the rest of the Fraud Team in sharing information and trends for fast actioning.
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Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
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Documenting actions and information found throughout the investigation to develop and maintain account/case files.
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Engaging with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
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Educating & providing advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
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Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
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Providing input and developing recommendations for process and customer service improvements.
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Maintaining productive relationships with all internal and external stakeholders
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Preparing reports, notifications and activity/case filings to leadership or as required.
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Exercising judgment to identify, diagnose, and solve problems.
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Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
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Other duties or accountabilities as needed.
So are YOU our next Fraud Analyst? You are if you…
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Hold a University degree in business, statistics or criminology
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Have 2+ years experience working in financial services, risk management, and/or financial crimes (i.e. AML, Fraud, etc.)
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Have a solid understanding of risk and technology management as applied to fraud and/or criminal risk
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Have strong written and verbal communication skills with all stakeholders
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Are self-motivated, energetic and results-oriented and committed to adding value to the organization
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Have strong analytical and problem solving skills with the ability to recognize trends and identify root causes and opportunities for improvement
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Are knowledgeable in financial products, services, and processes
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Are a critical thinker with an outside-the-box mindset
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Understand the impact that your work has on the company and customer journey
Additional kudos if you…
Additional Information…
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Operating hours are 7 am to 8 pm, Monday to Sunday
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Shifts will be scheduled 5 days per week, not exceeding 40 hours in total
Compensation Information:
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Base salary range: $55,000 - $65,000
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The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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