Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Change & Enablement Specialist who will be embedded within the APAC Operations team to guide frontline teams through two concurrent, large-scale transformation programs — a platform migration and an internal operational transformation. This role ensures every process change, system release, and new workflow is documented, trained, reinforced, and communicated so teams are prepared and confident before changes go live. If you love making complex things simple, enabling others to thrive through change, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
As a Change & Enablement Specialist, your key area of responsibility will be ensuring frontline teams across the APAC region are fully enabled to navigate a fast-paced, high-change environment driven by a major platform migration and operational transformation. You will be responsible for creating and maintaining process documentation, SOPs, and journey maps; designing and facilitating training sessions for each new release; running live AMA sessions; tracking adoption metrics; and drafting internal communications — all while maintaining structured feedback loops between frontline and program teams. You will also identify inefficiencies in Customer Success workflows, coordinate improvements with team leads, and conduct post-implementation reviews to capture and act on frontline feedback.
To be successful in this role you will be a proactive, solutions-oriented communicator who anticipates enablement gaps before they arise, adapts messaging across diverse cultures and audiences, and brings composure and clarity to teams experiencing change fatigue. In addition, the successful candidate will have strong documentation and technical writing skills, experience designing and delivering training in SaaS or technology environments, and a working understanding of change management frameworks such as ADKAR.
How you’ll make an impact:
- Create and maintain process documentation, SOPs, quick reference guides, and journey maps for the program workflows.
- Develop and maintain FAQ documents, talk tracks, and system guides for new tools and platforms as they roll out.
- Design and facilitate training sessions for each new process, tool, or workflow release, including role-specific training paths.
- Create training materials including slide decks, facilitator guides, and onboarding content for new hires joining during the migration period.
- Run live Ask Me Anything (AMA) sessions for frontline teams during migration phases.
- Deliver post-training reinforcement activities and observe team interactions to identify skill gaps and provide targeted coaching.
- Track adoption metrics and flag areas where additional support is needed.
- Draft internal communications and What’s Changed summaries aligned to weekly releases, maintaining structured feedback loops from frontline teams back to program teams.
- Identify inefficiencies in Customer Success workflows, support implementation of improvements, and coordinate rollout with team leads.
- Conduct post-implementation reviews and maintain a process improvement log to capture frontline feedback and track outcomes.
What you’ll bring to this role:
- Experience in change management, enablement, learning and development, or training coordination roles within technology or SaaS environments.
- Strong documentation and technical writing skills — ability to translate complex processes into clear, accessible materials for diverse audiences.
- Strong written and verbal communication skills with the ability to adapt style and messaging across diverse cultures, languages, and regions.
- Training design and facilitation experience — comfortable designing, delivering, and iterating training for different roles and skill levels.
- Change management knowledge — understanding of how people adopt new processes and tools (ADKAR or similar frameworks).
- Resilience and composure in fast-paced, high-change environments — able to manage competing priorities without dropping quality.
- Ability to build confidence in teams navigating change — enabling others to succeed through the quality of your materials and how you show up.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
