Community Growth Specialist

commonsku • Full-time • Remote (Toronto, CA) • 23h ago

⭐ commonsku is revolutionizing the promotional products industry.

Our platform empowers branded merch distributors to work smarter — managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow.

We’re a remote-first, community-driven team obsessed with elevating our customers, their clients, and the broader industry. Our values – Community First, Ten Steps Ahead, Fast Forward, and Delightful Work – guide us. We believe you can innovate, push forward, and do more, while also sharing a laugh, supporting your colleagues, and having a life outside of work.

If you’re energized by ambitious work, creative collaboration, and helping to build something great, you’ll want to keep reading.

🚀 About the Role: Community Growth Specialist

We’re hiring a Community Growth Specialist to join our Marketing Team! Community First is one of commonsku's core values, and this role is the fullest expression of that value in action.

In this role, you will be a representative of commonsku inside the promo industry, showing up in the spaces where distributors spend their time, becoming a trusted and familiar voice, and building real relationships with prospects who have yet to experience commonsku. That means building relationships with commonsku distributor prospects everyday, in Facebook Promo Groups, on LinkedIn, in emails, on calls, and at events, with genuine curiosity and a desire to help. You will make prospects feel part of the commonsku community before they ever sign the papers.

Only about 5% of our market is actively shopping for software at any given time. Your job is to be present and valuable for the other 95%, so that when they are ready, commonsku is the name they think of. As those relationships mature, you will transition warm, ready conversations to our Account Executive team, and that handoff is where your community-building work converts into real business impact.

If you genuinely love people, thrive on connection, and get energized by being part of an industry community, this role was built for you.

💡 About You

You’re not just looking for a job — you’re looking for a place to do your best work. You bring:

A community mindset — You see the whole promotional products industry as a collective and your coworkers as collaborators. You lift others up, always follow through on your commitments, and thrive in a team that does the same. (Community First)
Momentum and ownership — You act with optimism, take initiative, and turn ideas into results. You move fast and bring others with you. (Fast Forward)
Vision and boldness — You don’t just react — you anticipate. You think big, challenge the status quo, and push the work (and the industry) forward. (Ten Steps Ahead)
Joy in the craft — You care deeply about what you build and how it makes people feel. You bring thoughtfulness, transparency, and a sparkling sense of humour to the table. (Delightful Work)

🛠️ What You’ll Do

Responsibilities:

Build and Own Your Prospect Relationships: Manage a defined book of distributor prospects. Your goal is to build the kind of long-term, trust-based relationships that make commonsku the natural choice when they are ready to move forward.
Run Organized and Personalized Outreach: Use HubSpot to manage your relationships and always reach out to prospects with intention. Whether you are sending an email, picking up the phone, or dropping someone a message, every touchpoint should feel personal and tailored to that person and that moment.
Lead Every Interaction With Value: Share content that genuinely helps. Whether it is a Bobby Lehew editorial, a skucast episode, a webinar, a customer story, or an event invitation, you share it because it will be valuable to that specific prospect.
Show Up Where Distributors Are: Be present and active in the spaces where distributors spend their time, from Facebook Promo Groups and LinkedIn to commonsku events, PPAI Expo, Roundtable Dinners, and virtual events. You are the energy in the room, bringing the kind of warmth and enthusiasm that makes people glad they showed up, and making every prospect feel seen, valued, and excited about being part of the commonsku community.
Transition Warm Relationships to the AE Team: As trust deepens and prospects signal readiness, you will pass those warm, relationship-rich conversations to our Account Executive team. That handoff is the moment your community-building work becomes a business win for commonsku.
Social Listening: Monitor social conversations across LinkedIn, Facebook, and the skummunity Forum. Watch for engagement signals, business changes, and moments where reaching out feels timely and natural.
Feed the Social + Content Engine: You are on the ground every day, hearing what distributors are asking, what is resonating, and what they need. Bring those insights back to the Marketing team so that the content commonsku creates stays relevant and useful for distributors.

🔍 What You Bring

Experience that will be your foundation:

2+ years of experience in the promotional products industry, in a distributorship, supplier, or service provider, with a heaps of passion for the space
2+ years of experience working in marketing or sales related role, in any industry, with a strong commercial sense

Skills that will help you excel:

Communication, Written & Verbal: You are a natural communicator in every format. Whether you’re typing a reply in a Facebook Promo Group, hopping on a quick call, or crafting a LinkedIn post, your voice is consistent, warm, and human.
Content Curation: You have the ability to read a long piece of content and know exactly which one paragraph, stat, or insight will resonate with your distributor prospects
Social Media Savvy: You are a digital native, that has naturally built up your LinkedIn following.
CRM Fluency: You have experience using CRM’s like HubSpot or Salesforce to manage outreach.
AI Fluency: You have experience using or experimenting with AI tools and automation in your work or personal life to supercharge your work

Traits that will help you shine:

Empathy: You are someone who leads with empathy, genuine interest and kindness.
Approachability: You have a natural charisma that makes people laugh, puts others at ease, and brings levity to potentially frustrating situations.
Curiosity: You ask great questions and are a great listener.
Patience: You are nurturing relationships, and showing up consistently, understanding that trust with your prospects is built over time.
Community-orientation: you truly recognize the importance of building community

💰 Compensation & Perks

Compensation for this role includes a competitive base salary and a company performance bonus. Plus:

Remote-first culture (with plenty of excellent in-person experiences sprinkled in)
Employer paid medical benefits for employees
Paid parental leave for new parents
Company-wide closure between December 25th and January 1st
Twice-yearly company wide summits (we call it HQ and you’ll love it)
A delightful team of smart people who are good at what they do

🌎 Location

This role is open to candidates who are based in and legally entitled to work in the United States of America. commonsku partners with Remote People as our Employer of Record in the US to provide strong employer compliance and benefits.

Applicants should have or be able to secure a valid US passport for travel to Canada.

🌱 A Bit More About Us

commonsku supports hundreds of promotional products distributors and suppliers with technology that drive efficiency, growth, and connection. Our skummunity (commonsku + community = skummunity, get it?) is powered by events, education, and shared knowledge and is core to who we are.

We’ve grown by being “for promo by promo” and now, we’re scaling our impact to elevating an entire industry. We’d love your help doing it.

🤖 A Note About AI

We use AI every day at commonsku to be faster and better. If you use AI tools to help you draft your resume or cover letter, that’s totally fine — just make sure what you submit reflects you.

In the spirit of transparency, we also use AI to help us work smarter. We utilize Teamtailor’s AI features to assist with applicant screening, note-taking, and interview recording. This technology helps us move quickly and efficiently, but it does not replace our judgment. A member of our Talent team reviews every resume and conducts every interview, ensuring that a human always makes the decision on who advances in our process.