Is this the role for you?
- Do you have a voracious appetite for learning and driving real results across sales, partnerships, marketing and other general business efforts?
- Are you interested in working closely with a founding team?
- Are you looking for a role that provides outsized responsibility and is critical to company success?
- Do you want to work in an environment with A+ individuals only?
- Are you comfortable working with top leaders at the most successful series B/C/D+ technology companies?
- Do you have the confidence that you'll succeed in the role, given the incredibly high-expectations?
The Problem
We’re lazy. We hate doing the same thing over and over again. We hate doing work that can and should be automated. We’ve suffered through it. We don’t even want to search for an answer – we want to be proactively told the solution.
The fastest-growing technology and multi-product companies have a critical group of people that are dealing with this problem – the sales engineers, solution architects, customer success engineers and everyone they serve on revenue teams.
They’re inundated by questions from colleagues & customers. They are stuck repeating answers, hunting down tribal knowledge. They spend hours writing “handoff” docs and completing prep for meetings. They’re still waiting for an answer that they asked a colleague yesterday.
This wasted time is expensive and makes providing great experiences to customers and prospects unnecessarily challenging.
This is what we’re solving. At Mash, we’re building the tools to help revenue teams at technical B2B companies scale the tier-one service they provide to customers and prospects. From an encyclopedic knowledge engine that pulls in information from all the scattered, siloed and messy sources, to the automation agents that proactively help before they know they need it. Help us help them… be lazy
About Mash
We’re a dynamic team with experience at startups, and big tech including Google, Amazon, D2L, ROSS Intelligence & Lazer. We don't use any seniority titles, and plan not to for as long as feasibly possible (learn more why).
Mash has ample runway. Our investors include Whitecap Venture Partners, Castle Island Ventures, Maple VC, Strategic Cyber Ventures, Aquanow, Spacecadet, and angel investors including Amjad Masad, Balaji Srinivasan, Austin Hill, and John Pfeffer.
Cultural Fit
We treat your time as the scarce asset that it is. We respect people being heads down and having the time to get into a flow. Distractions and context switching are things we work to minimize. We have meetings for specific purposes, and leverage async channels as is often appropriate.
Mash has an open and direct culture. We believe that not making a decision is a decision – and a terrible one at that. We have strong conviction and a bias for action. We can agree to disagree and move forward after reviewing the details. As we learn, we will re-evaluate, iterate and push forward.
Role & Responsibilities
You will be working directly with Jared, Mash's CEO, to help accelerate the business. You'll be the first GTM hire on the team. Your primary focus will be in helping to grow our customer base and serve current customers better.
You will have significant responsibility across the GTM stack, and will work with the team to prioritize what is the most important (which is ever-changing).
- Sales: Identify prospects, build a sales pipeline, and manage deals through negotiation. Creatively think about our target customers and how to best build relationships with executives across a variety of verticals.
- Service: Ensure the successful on-boarding, integration and satisfaction of our partners.
- Knowledge: Become an expert in AI, knowledge agents, the industries we serve and how they operate. Use AI tools in your day-to-day role to augment your capabilities.
- Product: Understand the needs of revenue teams and our capabilities to over-deliver on our promises to them.
- Startup: Strategically allocate your time and budget on high impact efforts (including prioritizing amongst this list).
- Marketing: Create compelling content and thought leadership material.
- GTM: Synthesize learnings from working with customers to advise our product roadmap, marketing & brand, and other related efforts.
Experience & expectations
The ideal candidate...
- Responds well to open-ended problems, thrives on autonomy, and is a self-starting problem solver.
- Excels in team environments and is focused on team goals.
- Has great communication skills.
- Has a passion for lifelong learning.
- Has experience in a demanding, high-paced environment with multi-disciplinary responsibilities.
- Has 2+ years of experience in management consulting or investment banking (or similar skill development).
- Has 2+ years of demonstrated success in a demanding, high-paced environment with multi-disciplinary responsibilities at a startup or high growth technology company.
How to apply
Email us at careers@mash.com and include...
- A bit about yourself.
- Your resume.
- Three bullet points about why you are specifically interested in the position & joining the team at Mash.
- The most interesting AI product you’ve seen & used recently.
