About:
Factura.ai is a fast growing company that is digitally transforming the accounts payable process for multi-unit businesses by leveraging AI technology to automate manual data entry and the workflow approval process. Some of our customers include McDonald’s, Wendy’s, Papa John’s, Tim Hortons, and Taco Bell. We are integrated with the top accounting platforms including Sage Intacct, Netsuite, Workday, QBO, Acumatica and more.
Factura.ai is seeking a customer support representative who is dedicated to helping our customers solve their challenges. We believe that customer support is the most important role in keeping our customers happy and are looking for someone to live up to our high standard of support.
Responsibilities:
• Clearly communicate and resolve support tickets
• Assist with improving our support process
• Proactively find ways to benefit our customers
• Potential to train and onboard new customers
All About You:
• You have 3+ years of customer support experience
• You go above and beyond to help the customer
• You have exceptional communication and interpersonal skills.
• You are comfortable learning new software and technologies
• You have a problem-solving mindset
• You are comfortable working independently
• You have a positive attitude, are resilient, and persevere to succeed.
• You have an amazing work ethic.
• You have some basic accounting knowledge.
