What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Specialist, Training. Could It Be You?
The Senior Specialist, Training is a high-impact role responsible for bridging the gap between Questbank’s legacy operations and our new, modernized future. As the bank undergoes a massive transformation of its systems and standards, you will ensure our people are not just "trained," but truly engaged and bought-in.
You are a creative storyteller and an energetic educator who can pivot from teaching technical workflows to coaching underwriters on soft skills. This is a "builder" role. You will design the annual training calendar from scratch, manage high-visibility training sessions, and leverage cutting-edge AI tools like Google Gemini and NotebookLM to revolutionize how we deliver job-aids. Your mission is to drive operational excellence, ensure regulatory compliance, and sustain a strong training curriculum.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- SME Collaboration: Act as the primary bridge between Subject Matter Experts and the front line, translating complex technical system changes and regulatory requirements into digestible, engaging learning modules.
- Annual Training Calendar: Design, manage, and execute a comprehensive annual training roadmap that ensures all Operations staff meet mandatory regulatory and performance standards.
- Competency Mapping: Partner with Operations leaders to define "what good looks like" for various roles (e.g., Mortgage Underwriter vs. Collections Agent) and map specific training paths to those competencies.
- AI-Driven Innovation: Actively use Google Gemini to build custom "Gems" for training support and leverage NotebookLM to synthesize complex procedures into digestible learning materials.
- Multi-Channel Content Creation: Build diverse learning assets including e-learning modules (no specialized authoring tools required, but high creativity expected), professional Google Slides presentations, and internal newsletters.
- Public Speaking & Facilitation: Confidently host live classroom sessions, webinars, and town halls, acting as the "face" of Operations training to drive rapid learning and proficiency.
- Gamification & Engagement Strategy: Design and implement gamified learning initiatives, such as internal certification badges, leaderboards, or knowledge competitions, to incentivize skill development and boost employee engagement during the bank's digital transformation.
- Training Analytics & Reporting: Establish a robust framework for tracking and reporting on key training metrics (e.g., completion rates, assessment scores, and time-to-proficiency) to measure the effectiveness of learning programs and provide actionable insights to leadership.
- Executive Leadership Training: Design and deliver specialized, high-impact training sessions and strategic briefings for Executive leaders required to drive the bank’s modernization.
So are YOU our next Senior Specialist, Training? You are if you have…
- Education: University Degree in Communications, Education, Business, Human Resources, or a related field.
- Years of Experience: 4 to 7 years in a Corporate Training, Internal Communication, Human Resources, or Change Management role.
- Modern Tool-Kit: Expert-level Google Workspace (Slides, Docs, Sheets). High comfort level, or a deep desire to master Generative AI (Gemini, NotebookLM) to revolutionize how training content and job-aids are developed.
- Instructional Design Mastery: Deep understanding of adult learning principles with the ability to build a curriculum that bridges the gap between technical "how-to" and behavioral "soft skills."
- Industry Context: A strong understanding of Banking Operations (Mortgages, Collections, Underwriting, Credit Card Operations, etc.) to ensure training is credible and accurate.
- Creative Branding: An eye for design and branding; you make internal training documentation look like a premium product, not a dry corporate memo.
- Dynamic Facilitator: A natural public speaker who can hold the room's attention, whether talking to entry-level staff or the Executive team.
- The "Builder" Mindset: A self-starter who is comfortable with ambiguity and excited by the challenge of creating a training curriculum from scratch rather than following a pre-existing manual.
Compensation Information:
- Base salary range: $65,000 - $85,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
#LI-LB1
#LI-Hybrid
