Location: REMOTE / Canada, N/A
This job allows you to work remotely.
We are seeking a Technical Support Engineer to provide development, production
support and operational maintenance for a platform integration deployed within our
client's private cloud infrastructure. The role focuses on code development and
maintenance, investigating production issues, supporting network and certificate-related
activities, and maintaining integrations built across platforms such as Microsoft Bot
Framework, Salesforce Einstein/Agentforce, Google Dialog-flow and Node.js
technologies + LLM autonomous Agent Builders
Key Responsibilities
• Investigate and troubleshoot production incidents using documented procedures
and automated diagnostic tools.
• Analyze application, API, and infrastructure logs to identify root causes and
recommend resolutions.
• Support platform custom adapter applications and related messaging workflows.
• Undertake code development for data ingestion/translation and masking services
• Monitor and troubleshoot network-related issues involving VMs, IP addresses,
DNS resolution, and connectivity.
• Assist with certificate management activities, including planned certificate
renewals and validations.
• Collaborate with Client Infrastructure, DevOps, and Microsoft support teams
during incident resolution.
• Support integrations with client•s custom APIs and validate API responses and
status codes.
• Participate in knowledge transfer sessions, code reviews, and operational
readiness activities.
Must Have Skills:
Required Technical Skills
Strong understanding of:
• Virtual Machines (VMs), IP networking, DNS resolution, and network architecture
• Code Development/scripting on Python/ Pandas package, associated
technologies
• Production support and incident troubleshooting
• Certificate management and SSL/TLS concepts; ssh, vim, JSON-validations
• Native HTML/CSS/JS web-application
• REST APIs and API troubleshooting
• Log analysis and root cause investigation
Experience with:
• Node.js server-side applications
• Microsoft Bot Framework/SF Einstein/Google Dialog flow and other autonomous
AI agent builders
• Microsoft Teams integrations and messaging platforms
• Event-driven application architectures
• Working with Azure code repos/Environments and LLM models
• Working with Amazon S3/DynamoDB and other DBs
Nice to Have Skills:
Preferred Qualifications
• Experience supporting enterprise applications deployed in regulated
environments.
• Familiarity with Microsoft/AWS/Google cloud services and support processes.
• Ability to work effectively with cross-functional teams, including Infrastructure,
DevOps, and Vendor Support organizations.
• Strong documentation review and operational support skills.
