What’s in it for you as an employee of QFG?
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Health & wellbeing resources and programs
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Paid vacation, personal, and sick days for work-life balance
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Competitive compensation and benefits packages
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Work-life balance in a hybrid environment with at least 3 days in office
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Career growth and development opportunities
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Opportunities to contribute to community causes
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Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Manager, Residential Lending. Could It Be You?
The Manager, Residential Lending plays a key leadership role within the Questbank Residential Lending unit, reporting directly to the Senior Manager, Residential Lending. This role is primarily accountable for leading the daily operations of the underwriting team, ensuring prudent credit decisioning, and maintaining high service standard turnarounds across residential mortgage origination channels. Key deliverables include driving underwriting quality, managing team performance, maintaining strict alignment with regulatory guidelines (OSFI B-20, AML/ATF), and optimizing credit workflows. Through effective risk assessment, stakeholder management, and team leadership, this role significantly impacts operational efficiency, risk mitigation, and overall credit portfolio health across Questbank.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
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Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation and queue distribution to consistently achieve targeted service level agreements (SLAs) and turnaround times.
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Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels, ensuring alignment with Questbank credit policies and risk tolerance guidelines.
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Manage, coach, and mentor a team of Mortgage Underwriters, fostering continuous professional development, high engagement, and operational excellence through regular performance monitoring and constructive feedback.
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Oversee strict adherence to regulatory standards and credit risk policies, including OSFI B-20 guidelines, Anti-Money Laundering (AML), and Anti-Terrorist Financing (ATF) requirements across all underwriting activities.
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Conduct ongoing quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy, identify training gaps, and uphold underwriting standard controls.
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Serve as the primary operational point of contact and escalation key for sales, broker distribution channels, fulfillment teams, and credit risk partners to resolve escalated deal structures or process bottlenecks.
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Identify opportunities for operational process improvement and workflow automation within the mortgage origination system (MOS) to enhance underwriting efficiency and risk assessment capability.
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Partner with Senior Management and Credit Risk leadership to recommend credit policy adjustments, review portfolio performance trends, and support audit readiness for regulatory reviews.
So are YOU our next Manager, Residential Lending? You are if you have
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Bachelor’s degree in Business, Finance, or related discipline (or equivalent practical experience).
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5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience.
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In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management.
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Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite.
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Strong analytical, decision-making, communication, and team management skills.
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Accredited Mortgage Professional (AMP) designation or related industry certifications.
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Experience in alternative or non-prime residential mortgage lending.
Compensation Information:
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Base salary range: $105,000 - $130,000
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The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
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