Own revenue. Own retention. Operate like a founder.
Ground is building AI Revenue Agents that help the world's fastest-growing consumer brands generate more revenue. We work with leading ecommerce companies to uncover hidden growth opportunities through AI, data, and automation. Today, our platform powers over 100 brands and processes billions of data points every month.
We're looking for a Customer Growth Manager to own the commercial success of a portfolio of customers.
This is not a traditional Customer Success role.
You won't be measured by meetings held, QBRs completed, or NPS scores. You'll be measured by one thing:
Can you help customers grow?
You'll work directly with founders and growth leaders, identify revenue opportunities, influence customer strategy, and coordinate internally across product, engineering, and customer operations to maximize business outcomes. When accounts underperform, you take ownership, diagnose the problem, and drive the recovery. When customers succeed, you help them scale even further.
We're looking for someone who thrives in ambiguity, moves quickly, makes data-driven decisions, and treats customer accounts like their own business. Whether you've been a founder, startup operator, growth marketer, or high-performing sales professional, what matters most is your ability to own outcomes-not just complete tasks.
If you want high ownership, high autonomy, and the opportunity to help build a category-defining AI company alongside some of the world's most innovative consumer brands, we'd love to meet you.
Job Responsibilities
- Own the revenue growth and retention of a portfolio of customer accounts, with full accountability for commercial outcomes.
- Develop strategic growth plans that help customers maximize the value of Ground's AI Revenue Agents and achieve measurable business results.
- Analyze customer data, revenue performance, and conversion funnels to identify growth opportunities and areas for improvement.
- Identify risks early, proactively intervene when account performance declines, and execute recovery plans to improve retention and revenue.
- Build trusted relationships with founders, executives, and growth teams to influence strategic decisions and drive long-term customer success.
- Translate customer feedback, business insights, and performance data into clear, actionable recommendations that deliver measurable impact.
- Partner closely with Product, Engineering, and Customer Operations to prioritize customer needs, remove blockers, and accelerate outcomes.
- Prioritize high-impact initiatives, balancing multiple customer needs while maintaining a strong focus on business results.
- Design, test, and iterate growth initiatives to continuously improve customer performance and uncover new revenue opportunities.
- Serve as the internal quarterback for your accounts, ensuring problems are solved efficiently and customers continue realizing value from the platform.
- Operate with a founder's mindset by taking ownership, making informed decisions, and moving quickly in a fast-paced, high-autonomy environment.
- Continuously identify opportunities to expand customer value, strengthen retention, and make churn the least attractive option for every customer.
Skills Required
(Must Have)
- Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and translate insights into action.
- Exceptional relationship-building and communication skills, with the ability to influence founders, executives, and cross-functional stakeholders.
- Highly organized with excellent prioritization and execution skills in a fast-paced environment.
- Comfortable making decisions with limited information and operating independently in ambiguous situations.
- Strong sense of ownership and accountability, taking responsibility for outcomes rather than activities.
- Ability to collaborate effectively across Product, Engineering, Customer Operations, and other cross-functional teams to solve customer challenges.
- Proven ability to manage multiple priorities while maintaining a relentless focus on customer impact and business results.
(Nice to have)
- Demonstrated track record of driving customer retention, revenue growth, or expansion within a portfolio of accounts.
- Experience working at an early-stage or high-growth startup.
- Founder experience, including building a startup, ecommerce business, Shopify store, or side project.
- Experience working with DTC, ecommerce, Shopify, or consumer brands.
- Background in Growth Marketing, Lifecycle Marketing, Revenue Operations, or SaaS Account Management. (Inferred from the types of backgrounds highlighted in the role.)
- Experience using customer data and analytics to drive commercial decisions.
What We Offer
- Competitive base salary and performance-based compensation.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Hybrid work environment with a Toronto-first culture and remote work flexibility.
- Global team retreats in destinations such as Barcelona, Munich, Portugal, and Montreal-with future locations chosen by the team.
- Team lunches, dinners, and regular social events to celebrate wins together.
- Direct access to world-class founders, investors, and operators, providing mentorship and exposure to some of the most successful leaders in technology and consumer brands.
- High ownership from day one, with the opportunity to directly influence customer growth, company strategy, and the future of our product.
- Rapid career growth in a fast-moving startup where exceptional performance is recognized and rewarded
What Success Looks Like
- You think like an owner, not a task executor.
- You move quickly and don't wait for permission.
- You thrive in ambiguity and enjoy solving complex business problems.
- You take accountability when things go wrong and drive them to resolution.
- You care about measurable outcomes more than activity metrics.
- You are motivated by helping customers grow, retain revenue, and achieve tangible business results.
