Company
We’re on a mission to become the world’s most customer-obsessed HR platform.
Headquartered in Toronto, Canada, Borderless AI is a global payroll solution that leverages generative AI to automate and accelerate the onboarding, management, and payment of international team members, making it seamless to build and scale teams across borders.
Borderless AI has raised over $35M in funding from leading investors including Susquehanna and Bernard Arnault (via Aglaé Ventures), and is proud to support industry leaders such as Telus, The Ritz-Carlton, Mejuri, Ground News, and Dunlop.
With strategic partnerships across the HR ecosystem, including ADP, Workday, and Paychex, Borderless AI has achieved product-market fit and is building a profitable, enduring company for the long term.
The Opportunity:
Borderless AI is seeking an Operations Analyst with customer success experience in HR-tech or HRIS companies to join our growing team. This full-time role will manage day-to-day client interactions and operate the systems that support them. The ideal candidate thrives in a fast-evolving environment, adapting to our ever-improving software to help deliver a best-in-class platform for our clients. You are energized by solving client challenges, collaborate seamlessly across departments, and consistently put the client first. Candidates with international experience who take initiative and can independently manage daily tasks will excel in this role.
Role and Responsibilities
- Serve as the primary point of contact for day-to-day client interactions, ensuring a seamless customer experience.
- Operate and manage the internal systems that support client onboarding, payroll, and HR operations.
- Collaborate with cross-functional teams, including Product, Customer Success, and Operations,to resolve client challenges and optimize workflows.
- Adapt quickly to evolving software and processes, providing feedback to help shape a best-in-class platform.
- Proactively identify and address client needs, escalating issues when necessary and ensuring timely resolution.
- Navigate complex, international HR and payroll scenarios with accuracy and attention to detail.
- Support continuous improvement initiatives to enhance operational efficiency and client satisfaction.
- Take initiative in daily tasks, demonstrating independence, problem-solving skills, and a client-first mindset.
Great candidates will have:
- Proven experience in customer success or operations within HR-tech, HRIS, or SaaS environments.
- Strong problem-solving skills and a passion for navigating complex customer challenges.
- Excellent communication and collaboration skills, with the ability to work seamlessly across teams.
- Experience managing international clients or operations, with an understanding of global HR or payroll processes.
- Ability to adapt quickly to evolving software and processes in a fast-paced startup environment.
- High initiative and self-motivation, able to manage daily tasks independently without close supervision.
- Detail-oriented mindset while maintaining a big-picture perspective to ensure client success.
- A customer-first mentality, committed to delivering exceptional experiences and outcomes.
About the Borderless AI team:
- We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package, including free lunch everyday.
- Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
- Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
